Following a consultation with all participating dioceses, this Service Agreement  sets out the responsibilities of both the provider and the users of a Safeguarding Hub.

It must be accepted by an authorised Hub Owner on behalf of the PCC before 1 December 2025.

Why is a Service Agreement needed?

The Service Agreement  clarifies the responsibilities of both the provider (Clearly Simpler) and the users of a Safeguarding Hub.  In particular, it helps to ensure that any data processing complies with the UK's General Data Protection Regulation (GDPR).
 

The role of a Hub Owner

The PCC or Standing Committee must confirm the appointment of at least one Hub Owner.  They play the lead role in managing a Safeguarding Hub and granting access to others.  Read more

Once their appointed has been confirmed, a Hub Owner can accept the Service Agreement  on behalf of the PCC.
 

Accepting the Service Agreement

During September, a new feature will be added to the Safeguarding Hub.  This will allow a Hub Owner to accept the Service Agreement on behalf of the PCC.

At the end of October, a reminder will be sent to any Hub Owners that have not yet accepted the Service Agreement.

On 1 December, a further reminder will be sent to any Hub Owners that have still not accepted the Service Agreement.  Access to their Hub will be temporarily suspended, but it will be restored as soon as the Service Agreement has been accepted.